Payment Policy

1. Available Payment Methods

James & Sarah London accepts the following secure payment methods:

  • Credit Card (Visa, Mastercard)

  • Apple Pay

  • Shop Pay

  • Google Pay

These are the only payment options currently supported.
Customers are responsible for ensuring that their chosen payment method is available in their region.

2. Payment Security

  • All transactions are processed using SSL-encrypted connections to ensure maximum security.

  • We do not store any credit card or payment information on our servers.

  • Payments are handled by secure third-party providers, which may conduct additional verification when necessary.

3. Payment Processing

  • Orders are processed only after the payment has been successfully completed.

  • If a payment fails, is rejected, or flagged for security review, the order will not be processed until the payment clears.

  • Customers are responsible for ensuring accurate payment details during checkout.

4. Refunds

  • Refunds (e.g., after an approved return) are issued to the original payment method used at checkout.

  • Please allow up to 14 days after the returned item has been received and inspected for the refund to be processed.

  • Your bank, credit card issuer, or payment provider may require additional time before the refund appears in your account.

5. Contact Information

For questions related to credit card payments, Apple Pay, Shop Pay, or Google Pay, you can contact us at:

Company Name: James & Sarah London

Email: info@jamessarahlondon.co.uk