Shipping & Delivery Policy
1. Shipping Information
We aim to ship all orders as quickly and accurately as possible.
This Shipping & Delivery Policy explains the processing times, shipping methods, and responsibilities related to your order.
2. Processing Time
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Orders are processed within 1–3 business days.
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Once your order has been shipped, you will receive an email containing your tracking information.
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Processing time does not include weekends or public holidays.
3. Shipping Time
The average delivery time is 3–7 business days, depending on your location.
Please note:
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Delivery may take longer during peak seasons.
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Customs inspections or local postal delays may extend the shipping time.
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These delays are outside our control.
4. Shipping Method and Origin
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All orders are shipped directly from our supplier’s warehouse, located in China or another international fulfillment location.
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Depending on your country’s import regulations, customs duties or taxes may apply.
These charges are the responsibility of the customer.
5. Shipping Costs
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All shipping costs are displayed at checkout.
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Shipping fees vary based on destination, weight, and shipping method.
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Promotional periods may include discounted or free shipping where applicable.
6. Delivery Responsibility
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If tracking information shows that the package has been delivered, responsibility transfers to the customer.
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We are not liable for lost or stolen packages after successful delivery to the provided address.
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Customers must ensure that their shipping address is accurate and complete at the time of ordering.
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Address errors must be reported within 24 hours of placing the order by contacting info@jamessarahlondon.co.uk.
7. Contact Information
For questions regarding shipping, delivery, or tracking updates, you can contact us at:
Company Name: James & Sarah London
Email: info@jamessarahlondon.co.uk