Return Policy

At James & Sarah London, we aim to provide clear and transparent guidelines for returns.
Below you will find all conditions that apply when requesting a return.


1. Introduction

At James & Sarah London, we strive to ensure customer satisfaction with every purchase.
If you wish to return an item, this Return Policy explains the conditions and process in a clear and transparent way.

2. Conditions for Returns

To be eligible for a return, all of the following requirements must be met:

  • A return may only be requested after you have physically received the product.

  • All return shipping costs are the customer’s responsibility, including international postage, customs fees, and handling charges.

  • Items must be:

    • Unused

    • Unworn

    • Unwashed

    • Undamaged

    • In original condition

    • With all original labels, tags and packaging attached

  • Trying on an item is allowed, but visible wear, stains, damage, odors, or signs of use will result in rejection.

  • Ordering multiple sizes with the intention to return part of the order is not permitted and may result in refusal of future returns.

If an item does not meet the above criteria, the return may be refused.

3. Return Window

You must request a return within 30 days of receiving your order.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us at info@jamessarahlondon.co.uk within 30 days of receiving your item.
    Include your order number, full name, and reason for return.

  2. After review, we will provide the return address of our supplier’s warehouse (located in China or another international fulfillment location).

  3. Ship the item at your own expense to the provided address.

  4. We strongly recommend using a tracked shipping method, as you are responsible for the return until it arrives at the warehouse.

We do not provide prepaid return labels.

5. Refunds

Once the warehouse receives and inspects your returned item:

  • Approved refunds will be processed within 14 days.

  • Refunds are issued via the original payment method.

  • The refunded amount includes the product price only.

  • Original shipping fees, return shipping costs, customs duties, and handling charges are not refundable.

If the item does not meet the return conditions, the refund will be declined.

6. Liability

  • We are not responsible for lost return shipments. If tracking shows delivery to the provided return address, we consider the item as successfully delivered.

  • The customer is responsible for providing accurate shipping information at checkout.

  • Address errors must be reported within 24 hours of placing the order.

7. Exchanges

We do not offer direct exchanges.
If you require a different size or product, you may place a new order.

8. Contact Information

For questions regarding returns or refunds, you can reach us at:

Company Name: James & Sarah London
Email: info@jamessarahlondon.co.uk