Terms & Conditions

purchases made through the website of James & Sarah London.
By placing an order on our website, you agree to the following terms.

1. Applicability

These Terms & Conditions apply to all orders placed through our website.
By completing a purchase, you acknowledge and accept these Terms.

2. Product Information

We aim to describe and display all products as accurately as possible.
However, errors in product descriptions, specifications, images, or pricing may occur.
We reserve the right to correct any inaccuracies without prior notice.

3. Orders and Payment

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary by country and region.

  • Customers are responsible for ensuring that the selected payment method is supported in their location.

  • We reserve the right to cancel orders in case of fraudulent activity or incomplete payment.

4. Processing and Delivery

  • Processing Time: 1–3 business days

  • Shipping Time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our supplier’s warehouse, located in China or another international fulfillment location.

  • Delivery times are estimates and may vary due to customs procedures, peak seasons, carrier delays, or local disruptions.

We are not liable for delays caused by external factors beyond our control.

5. Returns and Cancellations

All return and cancellation rules are defined in our Return Policy.
Please refer to that policy for complete details.

6. Liability

  • We are not responsible for lost or damaged packages if tracking information shows that the order has been successfully delivered to the address provided by the customer.

  • Customers are responsible for entering correct and complete shipping information during checkout.

  • Errors in address details must be reported within 24 hours of placing the order.

  • We are not liable for failed deliveries due to incorrect or incomplete address information.

7. Intellectual Property

All website content—including text, images, graphics, product descriptions, and logos—is the exclusive property of James & Sarah London.
This material may not be copied, reproduced, distributed, or used commercially without prior written permission.

8. Complaints

Complaints must be submitted in writing via info@jamessarahlondon.co.uk
We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by the laws of The Netherlands.
Any disputes arising from these Terms will be handled under Dutch jurisdiction.