Privacy Policy

This Privacy Policy applies to all services, products, and activities of James & Sarah London.
By accessing our website or placing an order, you agree to the practices described in this Privacy Policy.
All personal data is handled in compliance with applicable privacy regulations.

1. Data We Collect

We collect personal information necessary to process orders, operate our website, and provide customer support. This includes:

  • Full name

  • Address details

  • Email address

  • Phone number

  • Payment information

  • IP address and device data

  • Website usage and order history

Cookies and tracking technologies may also be used to improve website performance and marketing.

2. Purpose of Data Processing

Your personal information is used for:

  • Processing and delivering orders

  • Providing customer support

  • Sending order confirmations and updates

  • Improving website functionality and services

  • Fraud prevention and security

  • Analytics, advertising, and marketing optimization

Your data is never used for purposes not listed in this policy.

3. Sharing Data with Third Parties

We only share your information with trusted third parties when necessary, such as:

  • Payment processors

  • Shipping and logistics partners

  • Customer service platforms

  • Analytics and marketing tools

We do not sell or rent your personal data.
All third parties are required to maintain confidentiality and follow relevant data protection laws.

4. Data Retention

We retain your information only for as long as required to:

  • Complete your order

  • Meet legal, administrative, or tax obligations

  • Provide customer support

After the retention period, data is securely deleted.

5. Cookies

We use cookies to:

  • Improve website performance

  • Analyze visitor behavior

  • Support advertising and retargeting activities

You may disable cookies via your browser settings, but some website functions may be affected.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion of your data

  • Object to data processing

  • Request data portability

To submit a request, contact us at info@jamessarahlondon.co.uk

7. Contact Information

For questions regarding this Privacy Policy, you can contact us at:

Company Name: James & Sarah London
Email: info@jamessarahlondon.co.uk